Shipping policy

Last updated: October 22, 2026

Where we ship

We currently ship within the United States only: all 50 states, the District of Columbia, US territories, and APO/FPO/DPO addresses. We deliver to residential, business and PO Box addresses. We don't ship internationally or to freight forwarders at this time.

Shipping costs

Shipping is complimentary on orders over $75 (calculated after discounts and before tax). For orders under $75, the shipping cost is calculated at checkout based on the destination and shown before you pay. There are no additional fees after checkout.

Processing time

Orders are dispatched within 48 hours of payment confirmation. Orders placed on weekends or US public holidays are dispatched within 48 hours of the next business day. Orders shipping to an address that differs from the billing address may take one extra day for a routine fraud check; we'll email you if that applies.

Delivery estimates

After dispatch, most orders arrive within 3 to 8 business days. Deliveries to Alaska, Hawaii, US territories and APO/FPO/DPO addresses typically take 7 to 14 business days. These are carrier estimates, not guarantees.

Delays

If we can't dispatch your order on time, we'll email you a revised date and you may cancel for a full refund. If we can't ship within 30 days and you haven't agreed to a new date, we'll cancel and refund the order automatically.

Tracking

You'll receive a shipping confirmation email with a tracking number when your order is dispatched. The first tracking scan can take 24 to 48 hours to appear. Larger orders may arrive in more than one parcel at no extra cost.

Lost or late parcels

Your order is our responsibility until it reaches the address you gave us. If tracking hasn't moved for 7 business days, or your parcel is more than 10 business days past the latest estimated delivery date, email service@lushbow.com. We'll file a claim with the carrier and replace or fully refund your order; you won't have to wait for the carrier's process to finish. If tracking shows "delivered" but you can't find the parcel, check with household members and neighbours, then report it to us within 14 days.

Sales tax

Sales tax is collected at checkout where required by law and shown before payment.

Address accuracy

Please check your shipping address before completing checkout. If you spot a mistake, email us straight away; corrections are usually possible before dispatch. We're not responsible for delays or misdeliveries caused by incomplete or incorrect addresses. If a parcel is returned to us for that reason, we'll refund the goods or resend them with the additional shipping charged.

Undeliverable parcels

If a parcel is refused, unclaimed or returned as undeliverable, we'll email you to choose between a resend (shipping charged again) or a refund of the goods.

Changes and cancellations

Orders that haven't been dispatched can be changed or cancelled by email. Once a parcel is with the carrier it can't be recalled, but you can refuse delivery or return it under our Refund Policy.

Returns

Returns are covered by our Refund Policy.

Contact

Emona Marketing, LLC (trading as Lushbow)
8 The Green, Ste D, Dover, Delaware 19901, United States
Email: service@lushbow.com (we reply within 2 business days)
Phone: (270) 751-6332