Refund policy

Last updated: October 22, 2026

We want you to be happy with what you ordered. If you're not, this policy explains how returns, refunds, exchanges and cancellations work. Nothing here limits any rights you have under federal or state consumer protection law.

Returns

You have 60 days from the day your order is delivered to request a return, for any reason. Once we approve the return, you have a further 14 days to post the item back to us.

To be eligible, the item must be unused, in the condition you received it, with any seals intact and in its original packaging. You'll need your order number or another proof of purchase.

Faulty, damaged or incorrect items

If something arrives damaged, defective or not what you ordered, email service@lushbow.com within 14 days of delivery with your order number and, where possible, a photo of the item and the packaging. You can choose a replacement or a full refund including the original shipping cost. Faults that appear after 30 days are reviewed case by case; your legal rights are not affected.

Items that can't be returned

  • Skincare, shave cream, balms, oils, masks and other personal-care products that have been opened or used. Sealed, unopened products can be returned.
  • Dietary supplements (for example Cortisol Calm) once the safety seal has been broken.
  • Razor blades once the blade sleeve has been opened. The razor itself may be returned if unused.
  • Pillowcases, sleep masks and towels that have been washed or used.
  • Gift cards, personalised or made-to-order items, and items marked final sale.

These exclusions do not apply to items that are faulty, damaged or not as described.

How to start a return

  1. Email service@lushbow.com with your order number and the item(s) you'd like to return. We reply within 2 business days.
  2. Wait for our return authorisation and instructions before sending anything. Parcels that arrive without authorisation can't be matched to an order and may be delayed.
  3. Pack the item securely and send it using the method we confirm.

Return shipping

If the return is because the item is faulty, damaged, incorrect or the result of our error, we'll send you a prepaid return label. For change-of-mind returns, return shipping is at your cost; we recommend a tracked service, as we can't refund items we don't receive. We don't charge restocking fees.

Refunds

We inspect returns on arrival and email you the outcome within 3 business days. Approved refunds are issued to your original payment method within 10 business days, usually within 3 to 5. Your bank or card issuer may take additional time to post the credit. If more than 15 business days have passed since we confirmed your refund and you still don't see it, email us and we'll follow up with our payment processor.

Exchanges

The fastest way to get a different item is to return the original for a refund and place a new order. If you'd prefer a direct swap, email us and we'll arrange it where stock allows.

Cancellations

You can cancel an order that hasn't shipped by emailing us as soon as possible. We dispatch within 48 hours, and once a parcel is with the carrier it can't be recalled; in that case you can refuse delivery or return it under this policy.

Delivery problems

We're not responsible for parcels sent to an incomplete or incorrect address you provided, and a reshipment may incur additional shipping charges. If a parcel is lost in transit, we'll open a claim with the carrier and replace or refund your order without making you wait for the claim to close.

Satisfaction guarantee

Separate from the 30-day return window above, our skincare, supplement and recovery formulas carry a 60-day satisfaction guarantee: if you've used the product as directed for at least four weeks and aren't seeing results, email us within 60 days of delivery with your order number and we'll refund the purchase price of that product. One refund per product per customer; the guarantee doesn't apply to accessories, candles, textiles or shaving hardware.

Contact

Emona Marketing, LLC (trading as Lushbow)
8 The Green, Ste D, Dover, Delaware 19901, United States
Email: service@lushbow.com (we reply within 2 business days)
Phone: (270) 751-6332